![]() New ideas and improvements can sprout from community discussions without the brand having to expend resources or effort to acquire feedback. This has value for your entire business, not just customers. Finally, forums are places where no issue is too small to be discussed, and there is no rush on finding a resolution. They are also a great way to build a community and promote customer-to-customer problem-solving, which takes a load off your customer support agents. The reason why portal forums work well for customer support is the fact that they create a space where customers can talk about issues at length. LiveAgent, for instance, has every feature you expect to get from this kind of software but also offers customer support-focused features. You can also create private forums, discussion forums, message boards, and community forums. The most powerful forum software will enable you to do so much more than create and manage an online forum. Every popular forum software has unique features that set it apart from the competition. Still, reading a definition is undoubtedly not going to clarify everything these software solutions can do. “An online forum solution is built to help businesses create and support big communities behind their brands while facilitating communication both between business and customers and among customers.” Therefore, the more appropriate definition of modern forum software would be: The same applies to the internet forum software industry. However, software developers are continuously working on improving their solutions. ![]() “Forum software is a solution that enables you to create online messaging platforms and enable users to interact and share information.” The most common definition of forum software is as follows: To help you out, we have tested and compared over 20 forum software solutions.īefore we get into the list of 20 best software solutions to build a forum, let’s dig deeper into what precisely makes these systems reliable for you and your customers. Knowing key differences can help you choose the best forum software for your company. Furthermore, some are free, and others will cost you some money. Some focus only on forum-oriented features, while others offer help desk functionalities. Forum software solutions are not exactly the same across the board. However, there are over a hundred different forum tools that you can use. Instead, you can use web portal software, including forum software, to create a forum quickly and without the need for specialized assistance or programming skills. You no longer need to build them from scratch. However, there’s one thing that has changed. Forums are as old as the internet itself.
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